Differences

This shows you the differences between two versions of the page.

--- projection_troublshooting [2016/09/21 16:38]
mike
+++ projection_troublshooting [2016/09/22 11:30] (current)
mike
@@ Line 1: / Line 1: @@
 ====== Projection Troubleshooting ======
 === How to approach the projector not displaying correctly ===
-There are times that, for one reason or another, when we setup our projection systems we get a distorted image, choppy video or nothing at all. These are the first steps getting everything displaying properly again.
+There are times that, for one reason or another, when we setup our projection systems we get a distorted image, choppy video or nothing at all. These are the first steps getting everything displaying properly again.\\
+Go here for [[display_settings|quick reference of Display Settings]]\\
 ==== Troubleshooting Steps ====
@@ Line 10: / Line 11: @@
 === Distorted or Choppy Display ===
   - __**Verify Mac Display Settings**__ - We use AJA HA5 HDMI->SDI converters to send signal to our projectors. The converters can receive signals up to 1080p but our projectors can only project 720p (Lincoln & Barracks are exceptions). Therefore if the Mac auto-detects the display resolution it will change to send the “Best for Display”, in this case 1080p. This most often happens when a display is unplugged and plugged back in after the computer is powered on. So here is what to check:
-     * Go to Display Settings
+     * Go to //**Display Settings**//
-     * Select “Gather Windows” in the bottom corner to see the projector send’s settings window
+     * Select //**“Gather Windows”**// in the bottom corner to see the projector send’s settings window
-     * Select “Scaled” -> 720p
+     * Select //**“Scaled” -> 720p**//
-     * Select “60Hz”
+     * Select //**“60 Hertz (NTSC)”**//
-     * **Note** There are 2 exceptions. Barracks Row and Lincoln Theater should be set to “Best for Display” (Which translates to BR-1080i, LT-1080p)
+     * //**Note**// There are 2 exceptions. Barracks Row and Lincoln Theater should be set to “Best for Display” (Which translates to BR-1080i, LT-1080p)
   - __**Verify ProPresenter Settings**__ - Once we have the Mac settings have been set properly open ProPresenter and follow these steps:
-    * Go to “Preferences...” found under the ProPresenter 6 Menu
+    * Go to //**“Preferences...”**// found under the ProPresenter 6 Menu
-    * Select the “Display” tab
+    * Select the //**“Display”**// tab
-    * Verify that the “Output” is filling but not beyond the output screen boundaries.
+    * Verify that the //**“Output”**// is filling but not beyond the output screen boundaries.
-    * If it is press the “Full Screen” button and it should snap to the correct resolution. (Width: 1280, Height: 720, **exception BR/LT)
+    * If it is press the //**“Full Screen”**// button and it should snap to the correct resolution. (Width: 1280, Height: 720, //exception BR/LT//)
     * You may need to restart ProPresenter for this to take full effect
-Next Steps
-If neither of these options work then contact Mike, Jason, or Jay Jay to help further diagnose what the issue is and how to help.
+=== Additional Steps ===
+  - __**Restart Computer**__ - Another good solution to these issues is to restart the Mac after everything is plugged in
+  - __**Contact Staff**__ - If after trying all the above options things still aren’t working then contact Mike, Jason, or Jay Jay to help further diagnose and solve the issue.