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projection_troublshooting [2016/09/21 16:46] mike |
projection_troublshooting [2016/09/22 11:30] (current) mike |
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| === Distorted or Choppy Display === | === Distorted or Choppy Display === | ||
| - __**Verify Mac Display Settings**__ - We use AJA HA5 HDMI->SDI converters to send signal to our projectors. The converters can receive signals up to 1080p but our projectors can only project 720p (Lincoln & Barracks are exceptions). Therefore if the Mac auto-detects the display resolution it will change to send the “Best for Display”, in this case 1080p. This most often happens when a display is unplugged and plugged back in after the computer is powered on. So here is what to check: | - __**Verify Mac Display Settings**__ - We use AJA HA5 HDMI->SDI converters to send signal to our projectors. The converters can receive signals up to 1080p but our projectors can only project 720p (Lincoln & Barracks are exceptions). Therefore if the Mac auto-detects the display resolution it will change to send the “Best for Display”, in this case 1080p. This most often happens when a display is unplugged and plugged back in after the computer is powered on. So here is what to check: | ||
| - | * Go to **Display Settings** | + | * Go to //**Display Settings**// |
| - | * Select **“Gather Windows”** in the bottom corner to see the projector send’s settings window | + | * Select //**“Gather Windows”**// in the bottom corner to see the projector send’s settings window |
| - | * Select **“Scaled” -> 720p** | + | * Select //**“Scaled” -> 720p**// |
| - | * Select **“60Hz”** | + | * Select //**“60 Hertz (NTSC)”**// |
| * //**Note**// There are 2 exceptions. Barracks Row and Lincoln Theater should be set to “Best for Display” (Which translates to BR-1080i, LT-1080p) | * //**Note**// There are 2 exceptions. Barracks Row and Lincoln Theater should be set to “Best for Display” (Which translates to BR-1080i, LT-1080p) | ||
| - __**Verify ProPresenter Settings**__ - Once we have the Mac settings have been set properly open ProPresenter and follow these steps: | - __**Verify ProPresenter Settings**__ - Once we have the Mac settings have been set properly open ProPresenter and follow these steps: | ||
| - | * Go to **“Preferences...”** found under the ProPresenter 6 Menu | + | * Go to //**“Preferences...”**// found under the ProPresenter 6 Menu |
| - | * Select the **“Display”** tab | + | * Select the //**“Display”**// tab |
| - | * Verify that the **“Output”** is filling but not beyond the output screen boundaries. | + | * Verify that the //**“Output”**// is filling but not beyond the output screen boundaries. |
| - | * If it is press the “Full Screen” button and it should snap to the correct resolution. (Width: 1280, Height: 720, **exception BR/LT) | + | * If it is press the //**“Full Screen”**// button and it should snap to the correct resolution. (Width: 1280, Height: 720, //exception BR/LT//) |
| * You may need to restart ProPresenter for this to take full effect | * You may need to restart ProPresenter for this to take full effect | ||
| - | === Next Steps === | + | |
| - | If neither of these options work then contact Mike, Jason, or Jay Jay to help further diagnose what the issue is and how to help. | + | === Additional Steps === |
| + | - __**Restart Computer**__ - Another good solution to these issues is to restart the Mac after everything is plugged in | ||
| + | - __**Contact Staff**__ - If after trying all the above options things still aren’t working then contact Mike, Jason, or Jay Jay to help further diagnose and solve the issue. | ||
